Thai Airways Pet Policy – Cabin, Cargo, Fees & Travel Guidelines

The Thai Airways Pet Policy is designed to provide a seamless and safe travel experience for passengers who wish to fly with their furry companions across domestic and international routes. Traveling with a pet requires meticulous planning, as different countries and aircraft types have specific regulations. Whether you are planning a short trip within Thailand or a long-haul journey to Europe or Asia, understanding the nuances of the Thai Airways Pet Travel Policy ensures that your pet remains comfortable and secure throughout the flight. For personalized assistance or to confirm your pet’s eligibility for a specific flight, you can contact the dedicated support line at +1-877-593-4887.

Quick Overview: Thai Airways Pet Policy

Thai Airways generally does not allow pets to travel in the passenger cabin and restricts animal transport to checked baggage (AVIH) in a temperature-controlled, pressurized cargo hold or as manifest cargo. Only cats and dogs are accepted for travel, and pets must be at least 4 months old at the time of departure. The only exception for cabin travel applies to certified service dogs assisting passengers with disabilities, subject to approval and required documentation.

Key Pet Policies

• In-Cabin: Pets are not allowed in the cabin, except for approved service dogs that meet documentation and behavioral requirements.
• Checked Baggage (AVIH): Cats and dogs may travel as checked baggage in the aircraft hold, which is climate-controlled and pressurized for animal safety. Availability depends on aircraft type and route.
• Cargo Transport: On certain international routes or where checked baggage service is unavailable, pets must be shipped as manifest cargo through Thai Airways Cargo.
• Restrictions: Pets are not accepted as checked baggage on some routes due to local government regulations or operational limitations. Certain destinations require pets to arrive strictly as cargo.
• Container Requirements: Only one pet per container is permitted. Carriers must be IATA-compliant, well-ventilated, secure, and large enough for the pet to stand, turn, and lie down comfortably. Total weight limits apply (pet + crate).
• Booking Requirement: Passengers must notify Thai Airways at least 48 hours before departure to request pet travel approval, as space for animals is limited.
• Breed Limitations: Snub-nosed (brachycephalic) breeds may face restrictions due to health risks during air transport.

For U.S. travelers, pets must also comply with CDC and USDA import regulations, including valid rabies vaccination certificates, health documentation, and other entry requirements depending on the destination.

What is Thai Airways Pet Policy?

The Thai Airways Pet Policy is a comprehensive set of rules governing the transportation of live animals. As a member of the Star Alliance, Thai Airways follows international safety standards set by the International Air Transport Association (IATA). The policy classifies pet travel into three main categories: Pets in Cabin (PETC), Pets as Checked Baggage (AVIH), and Pets as Manifest Cargo.

In 2026, Thai Airways has streamlined its processes, especially following the full integration of Thai Smile Airways into its main operations. This means the Thai Smile Airways Pet Policy now aligns directly with Thai Airways’ standards, providing a unified experience for travelers. The policy covers everything from weight limits and container requirements to health certifications and breed-specific restrictions.

Does Thai Airways Allow Pets?

Yes, Thai Airways allows pets on most of its flights, provided they meet the health and safety criteria. However, it is important to note that pet acceptance is subject to aircraft type and the regulations of the destination country.

Pets in Cabin (PETC)

Under the Thai Airways Pet Policy in Cabin, only small dogs and cats are permitted to fly with their owners. This service is typically available on specific aircraft like the Airbus A350, Boeing 777, and Boeing 787. Due to space constraints and passenger comfort, Thai Airways limits the number of pets allowed in the cabin per flight—usually only two pets per class. It is essential to book this well in advance.

Pets as Checked Baggage (AVIH)

If your pet exceeds the weight limit for the cabin, they can travel as Thai Airways Pets Policy checked baggage (AVIH). The pet will be placed in a temperature-controlled, pressurized cargo hold that is separate from the luggage area but kept at the same temperature as the passenger cabin. This is the most common method for medium-sized dogs.

Pets as Manifest Cargo

For very large animals, or for travel to countries that mandate pets arrive via cargo (such as the UK, Australia, or Hong Kong), pets must be shipped as manifest cargo. This process involves the Thai Airways Cargo department and often requires a professional pet relocation agent. For help navigating cargo bookings, call +1-877-593-4887.

Thai Airways Pet Travel Fees

The cost of flying a pet is not included in the standard baggage allowance. Fees are calculated based on the combined weight of the pet and their carrier.

Cabin Pet Fee

For the Thai Airways International Pet Policy, cabin fees are usually charged as a flat rate or based on double the excess baggage rate. On average, cabin pet fees range from $200 to $300 for international sectors, depending on the distance.

Checked Baggage Pet Charges

The Thai Airways Pet Policy Domestic and international checked baggage fees are calculated based on weight “Zonal” pricing.

• Zone 1 to Zone 2: Approx. $15–$20 per kg.
• Long-haul (Europe/Australia): Can range from $300 to $600 depending on the total weight of the crate and pet.

Cargo Shipping Costs

Cargo costs are the most expensive as they involve airway bill fees, handling fees, and terminal charges. These are quoted individually based on the volume (size) of the crate rather than just the weight.

Thai Airways Pet Weight & Size Limits

To ensure safety, Thai Airways strictly enforces weight and size limits for all animals.

Cabin Weight Limit (Pet + Carrier)

For pets flying under the Thai Airways Pet Policy in Cabin, the maximum weight for the pet and their carrier combined is 10 kg (22 lbs). If the combined weight exceeds this, the pet must fly as checked baggage.

Cargo Weight & Crate Size Rules

For AVIH (Checked Baggage), the maximum weight is generally 32 kg for the pet and crate combined on most routes. For pets exceeding this weight, they must be transported via the cargo department. The crate must be large enough for the pet to stand up, turn around, and lie down naturally.

Pet Carrier Requirements

A proper carrier is the most important factor in pet safety. Thai Airways adheres to IATA Live Animals Regulations (LAR).

Cabin Carrier Specifications

• Dimensions: Must not exceed 45cm x 30cm x 24cm (Length x Width x Height).
• Material: Must be leak-proof and well-ventilated.
• Placement: The carrier must fit under the seat in front of you.

IATA-Approved Cargo Crate Requirements

For checked baggage and cargo, the Thai Airways Pet Policy International mandates IATA-compliant crates:

• Size: The pet must be able to stand, turn around, and lie down naturally.
• Material: Hard plastic, metal, or wood (no wire mesh sides).
• Security: Use a crate with a secure locking system that your pet cannot open from the inside.
• Comfort: Line the floor with absorbent material such as puppy pads or newspaper.

Breed Restrictions & Temperature Embargo

Safety is the priority of the Thai Airways Pet Policy. Certain breeds are more vulnerable to flight stress.

Snub-Nosed Breed Restrictions

Thai Airways restricts or prohibits the transport of brachycephalic (snub-nosed) breeds in the cargo hold due to respiratory risks. This includes:

• Dogs: Pugs, Bulldogs, Boxers, Shih Tzus, and Mastiffs.
• Cats: Persian, Himalayan, and Burmese.
  These breeds may sometimes be allowed in the cabin if they meet the weight requirements, but cargo travel is often banned for their safety.

Aggressive Breed Policy

Certain “dangerous” or aggressive dog breeds, such as Pit Bull Terriers, American Staffordshire Terriers, and Fila Brasileiro, are strictly prohibited from all Thai Airways flights.

Seasonal Heat & Cold Restrictions

During periods of extreme heat (above 85°F/29°C) or extreme cold (below 45°F/7°C), Thai Airways may suspend pet travel in the cargo hold to prevent heatstroke or hypothermia. For real-time updates on weather-related travel holds, contact +1-877-593-4887.

Required Documents for Pet Travel

Documentation is the most complex part of the Thai Airways Pet Travel Policy. Missing paperwork can lead to pet deportation or quarantine.

Domestic Travel Requirements

For the Thai Airways Pet Policy Domestic, you generally need:

• A valid vaccination record.
• A health certificate from a licensed veterinarian issued within 10 days of travel.

International Travel Requirements

The Thai Airways Pet Policy International requires:

• Export Permit: From the country of origin.
• Import Permit: Specifically for Thailand, an import permit from the Department of Livestock Development (DLD).
• ISO Microchip: Mandatory for international identification.

Vaccination & Microchip Rules

Pets must have a valid Rabies vaccination administered at least 21 days before travel but not more than one year prior. Other required vaccinations for Thailand include Distemper, Hepatitis, and Parvovirus for dogs, and Feline Panleukopenia for cats.

How to Book Pet Travel with Thai Airways?

Booking pet travel cannot be done online. You must follow these steps:

• Confirm Eligibility: Check if your pet’s breed and the aircraft on your route allow pets.
• Call Reservation Department: Contact Thai Airways at +1-877-593-4887 at least 48–72 hours before departure.
• Provide Pet Details: Be ready with the pet’s breed, age, weight, and the exact dimensions of the travel crate.
• Pay the applicable pet fee at the airport check-in counter on your departure day.
• Arrive Early at Airport: Give yourself an extra 3–4 hours for document verification.

Airport Check-In Process for Pets

Arrival Time Requirement

Passengers traveling with pets should arrive at the airport at least 3 to 4 hours before an international flight. This allows time for the animal quarantine office to inspect the documents.

Health & Carrier Inspection

At the check-in counter, airline staff verify your health certificates and inspect the crate to confirm it meets IATA standards and remains securely locked.

Cargo Drop-Off Procedure

If your pet is flying as Manifest Cargo, you will not go to the passenger terminal. Instead, you must drop your pet off at the Thai Airways Cargo Terminal at least 4–6 hours before the flight.

Thai Airways Service Animals Policy

Thai Airways recognizes the importance of assistance animals for passengers with disabilities.

Service Dogs in Cabin

Trained service dogs (such as guide dogs for the visually impaired) are permitted in the cabin free of charge on all routes. They do not need to be in a crate but must remain on a leash and at the passenger’s feet.

Emotional Support Animal Rules

Following global airline trends in 2026, Thai Airways generally treats Emotional Support Animals (ESAs) as standard pets. They must follow the Thai Airways Pets Policy regarding weight and crate requirements unless specifically flying to/from the USA, where different regulations may apply.

Required Documentation for Assistance Animals

You must provide a medical certificate and proof of the dog’s training from a recognized institution. Notification must be given at least 48 hours in advance by calling +1-877-593-4887.

Countries with Special Pet Import Regulations for U.S. Travelers

Some international destinations have strict pet entry requirements. If you are traveling from or to the United States with Thai Airways, it is important to understand country-specific regulations that may require pets to travel as cargo instead of cabin or checked baggage.

• United Kingdom: Pets entering the UK must comply with strict DEFRA regulations. Most pets are required to enter as manifest cargo under the UK Pet Travel Scheme. Cabin pet entry is generally not permitted.
• Australia: Australia enforces strict biosecurity laws. Pets must travel as manifest cargo and undergo mandatory quarantine upon arrival. Advance import permits and veterinary documentation are required.
• New Zealand: New Zealand requires pets to arrive as cargo with pre-approved import permits and health certifications. Quarantine regulations apply depending on origin country.
• Hong Kong: Hong Kong requires an official import permit and cargo-only transport for most pets. Documentation and vaccination records must be verified before departure.

United States (CDC & USDA Rules)

If traveling to the United States, pets must comply with CDC and USDA regulations. Requirements may include:

• Valid rabies vaccination certificate
• Microchip identification
• CDC Dog Import Form (for dogs)
• Health certificate issued by a licensed veterinarian

Certain high-risk rabies countries may face additional restrictions or entry denial.

Pets Not Allowed on Thai Airways

Thai Airways does not accept:

• Pregnant animals (beyond a certain stage).
• Suckling young (animals under 8 weeks old).
• Animals with a foul odor or those that are visibly ill.
• Laboratory animals or wild animals (except with special government permits).

Important Travel Tips for Flying with Pets

• Acclimatize your pet by introducing the crate weeks before the flight and helping them feel comfortable inside it.
• Hydration: Attach a drip-bottle water dispenser to the crate.
• No Sedation: Veterinarians and Thai Airways advise against sedating pets, as it can be dangerous at high altitudes.
• Direct Flights: Always book direct flights when traveling with pets to minimize stress and handling.

Thai Airways Pet Policy – Quick Comparison Table

Conclusion

Navigating the Thai Airways Pet Policy might seem daunting, but with the right preparation, your pet can join you on your next adventure safely. Review Thai Airways Pet Policy international guidelines carefully and choose an IATA-approved crate to ensure a smooth and safe journey for your pet. By following the guidelines for cabin, checked baggage, or cargo, you ensure the well-being of your companion. Remember to book early, keep your documentation in order, and always double-check the latest 2026 updates with the airline. For any immediate questions or to add a pet to your itinerary, don’t hesitate to contact the Thai Airways support team at +1-877-593-4887.