With travel plans comes uncertainty. What if you encounter last-minute emergencies, or what if you don’t want to travel anymore? Well, you don’t have to worry about it as long as you are flying with Avianca Airlines. This Colombian airline is best known for its flexible policies and affordable fares. With Avianca Airlines cancellation policy in place, you can easily cancel your tickets and get a refund if you meet all eligibility conditions.
The cancellation policy is mainly designed to give you peace of mind and control over your journey. Want to know more about the airline’s cancellation guidelines and fees? Continue scrolling the page and find out everything about Avianca Cancellation Policy, steps to cancel tickets, and cancellation fees. Scroll down to find more.
Does Avianca Airlines Have a 24-Hour Cancellation Policy?
Can’t travel anymore? Don’t worry; Avianca Airlines 24 hour cancellation policy has you covered!! The airline understands immediate plan changes and therefore, offers a risk-free window to ease passengers. Here’s what you need to know.
- According to the Avianca Airlines risk-free cancellation policy, you are entitled to a full refund if you cancel your tickets within 24 hours of booking.
- It applies to tickets and associated additional services issued from any country with origin or destination in the US.
- Make sure you have booked flights at least 7 days before departure.
- Avianca cancellation policy for 24 hours is applicable to the airfares and taxes only. The airline issues no refund for additional services, such as baggage or seats.
Understanding the Avianca Airlines Cancellation Policy – After 24 Hours
What if the risk-free window passes? Do you still have the chance to cancel flight tickets? Well, the answer is yes. While you may not be eligible for a full refund after 24 hours of booking, you still have the chance to cancel your tickets and get a refund. Scroll down to learn about the cancellation policy of Avianca Airlines after 24 hours.
- The cancellation policy depends on your flight route, so you must check all the guidelines individually to avoid the hassle.
- Non-refundable fares cannot get a refund after the 24 hours of window.
- Passengers flying with refundable fares can cancel their tickets after the risk-free window, but they need to pay the cancellation fee.
Avianca Airlines Cancellation Policy International
Here’s a quick rundown of the Avianca Airlines cancellation policy for international routes. Check the pointers carefully and cancel your flights accordingly.
Argentina
- Cancellation requests must be made within 10 days of the departure.
- 10% of the fare will be deducted if you make your request more than 24 hours before the departure.
Brazil
- Cancellation requests for tickets issued in Brazil must be made within 24 hours of purchase.
- However, you may request a refund for additional services within seven days of purchase.
El Salvador
- In case you are traveling to or from El Salvador, you can make a refund request within 8 calendar days of the purchase.
- All cancellation requests must be made at least 24 hours before the flight takes off.
Ecuador
- You may request a withdrawal for flight tickets originating in Ecuador within 2 business days of the ticket purchase.
How to Cancel Avianca Airlines Flight Tickets?
Now that you are aware of the Avianca Airlines flight cancellation policy, let’s now outline different ways to cancel your flights. You can either visit the official website or call the airline’s customer support number to cancel your tickets. Here’s how to do so.
Online Method
- Navigate to the Avianca Airlines’ official website.
- Go to Your Booking > Manage Booking on the homepage.
- Here, you can enter your booking code and last name.
- Click the Manage Booking option to access your flight info.
- Locate the Cancel Trip button and follow the on-screen prompts to cancel your Avianca Airlines Flights.
- Once done, you can make a refund request using the online form on the official website.
- Get a confirmation email regarding flight cancellation.
Offline Method
- Contact Avianca Airlines’ customer support number.
- Select your language and follow the commands.
- You can also speak to the live agent at Avianca Airlines to cancel your flights.
- Share your flight info with them, and they will guide you throughout the flight cancellation process.
- As soon as your flight tickets get cancelled, you’ll get the email confirmation about the same.
What is Avianca Airlines’ Cancellation Fee?
While passengers are entitled to a full refund within a risk-free window, they must pay a cancellation fee if they cancel flights afterward. The cancellation fee depends on two factors: the destination and the time left before the departure. Let’s find out the details here.
- El Salvador: 12% of the fare will be deducted when making cancellation requests after 24 hours of the scheduled departure.
- Argentina: The airline will deduct 10% of the fare if you cancel your flights more than 24 hours before the take-off, and 20% if cancellations are made within 24 hours of the departure.
- Colombia: 10% of the ticket fare will be deducted if cancellations are made after 24 hours of the departure.
Note: Be mindful that the administrative fee is excluded from the amount to be refunded, irrespective of the destination.
Understanding the Avianca Airlines Refund Policy
Here’s a quick rundown of the Avianca Airlines Refund Policy. Check out the conditions here and then make a refund request accordingly. The refund policy primarily depends on your fare type and destination, so check the guidelines at the time of ticketing to avoid any hassle later on.
- Passengers are entitled to a 100% refund if they cancel their tickets within 24 hours of the booking. Make sure tickets are booked at least a week before take-off.
- Basic and Classic fares are non-refundable.
- Business and Flex fares are refundable only if canceled before the flight departure.
- No refunds will be issued if you don’t board the flight.
- According to the refund policy of Avianca Airlines, the refund process may take up to 30 business days, so be patient.
- Passengers can track their refund request online.
- Avianca issues all the refunds to its original form of payment, as per its refund policy.
- If you have initiated Avianca Airlines award tickets cancellation, then you should contact the airline’s customer service number to request a refund, as per the policy.
- All refund requests should be made through the original method of purchase. If you have purchased tickets through a travel agency, please contact them for flight cancellations and refunds.
- Ticket issuance fees are non-refundable.
How to make a refund request with Avianca Airlines?
Follow the step-by-step instructions to make a refund request with Avianca Airlines.
- Go to the Refunds section on the official website.
- Here, you can click the “Request a Refund” option.
- A new page opens where you can find the key highlights of the airline’s refund policy.
- Scroll down and select either Reservation Code or Ticket Number to start the process.
- Enter the requested information, such as last name, type of payment method, etc.
- Click the Continue option and follow the on-screen prompts to submit your request.
Summing Up
Avianca Airlines Cancellation Policy is primarily introduced to facilitate passengers. Whether you have a change of heart or change of plans, this cancellation policy has you covered in all cases. Make cancellation requests online or over the phone and request a refund if your fare type allows you to do so. Be mindful that once your refund request is confirmed, it’s not possible to cancel the transaction. Also, when requesting a refund for a ticket, all unused flight segments associated with the reservation will be canceled. Still have doubts? Connect with our experts at Flyviatrip and get immediate assistance regarding your questions.
