Viva Aerobus Name Change Policy: The Complete Guide for 2026

Finding an error on your ticket can be stressful, but when travel plans shift or a typo occurs, the Viva Aerobus Name Change Policy provides the essential flexibility you need to fix your booking instantly. Whether you’ve spotted a misspelled name on your e-ticket or need to transfer your seat to another person, understanding these rules is the only way to avoid boarding denials or expensive last-minute penalties. Updated for 2026, Viva’s rules now offer more freedom than ever, allowing for quick corrections and legal name updates under specific fare conditions to ensure you never miss your flight.

Don’t let a name error ruin your trip or cost you a fortune. If your ID doesn’t match your ticket exactly, it’s critical to act now. For immediate, live assistance and to ensure your correction is processed correctly before the deadline, call the expert support team directly at +1-877-593-4887.

Quick Overview: Viva Aerobus Name Change Policy

The Viva Aerobus Name Change Policy is a specialized framework designed to help passengers correct errors or transfer their travel rights under specific conditions. As of 2026, the policy offers a blend of free minor adjustments and paid passenger transfers, ensuring that travelers aren’t grounded due to simple clerical mistakes. For a guaranteed fix or to bypass system errors, passengers are encouraged to contact the helpline at +1-877-593-4887.

Key Policy Highlights:

• Minor Corrections (Free & One-Time): Viva Aerobus allows for one free name correction per booking. This covers up to 3 characters in the first or last name. It also extends to correcting 3 digits/fields in your date of birth, gender, or nationality if entered incorrectly.
• Extensive Changes: Any modification exceeding the 3-character limit or a full passenger swap is considered a major change. This requires paying a Viva Aerobus Name Change Fee along with any applicable fare difference.
• The 2-4 Hour Rule: Timing is critical. Minor spelling fixes must be completed at least 2 hours before departure. However, for more complex changes like route or passenger transfers, the airline recommends a 4-hour window.
• Web Check-In Constraint: You cannot make any name modifications if you have already checked in online. To fix this, you must go to “My Booking,” cancel your web check-in, and then proceed with the Viva Aerobus Name Change.
• Fare Type Restrictions: Flexibility depends on your bundle. While “Light” and “Smart” fares offer transferability, “Zero” fares are the most restrictive and often do not allow full name changes.

How to Process Your Request:

Most adjustments can be handled through the “My Booking” section on the official website or at a physical Viva Tienda store. However, for immediate security that your ticket matches your ID perfectly before the flight manifest closes, calling the support team at +1-877-593-4887 is the most reliable method to ensure a smooth boarding process.

Does Viva Aerobus Allow Name Changes?

Yes, Viva Aerobus does allow name changes, but the ease and cost of doing so depend heavily on the type of ticket you purchased and the nature of the change. Unlike many ultra-low-cost carriers that have “non-transferable” policies, Viva has moved toward a more flexible model.

Under the current Viva Aerobus Name Change Policy, passengers can:

• Correct minor typos (up to three characters).
• Update legal names due to marriage or divorce.
• Transfer a ticket to a completely different person (available on specific fare bundles).

However, it is important to note that the “Zero” fare—the most basic economy option—typically restricts most changes. If you are traveling on a “Light” or “Smart” fare, you will have much more latitude to modify your details.

Viva Aerobus Change Passenger Name Policy Explained

The Viva Aerobus Change Passenger Name Policy distinguishes between a “Correction” and a “Change.” This distinction is the most important factor in determining whether you will pay a fee or get the update for free.

• Name Correction: This refers to fixing a mistake in the name that was already there. For example, if your name is “Jonathon” but it was typed as “Jonathan,” this is a correction. Viva allows up to three character adjustments for free on most fares.
• Name Change: This involves replacing the original passenger with a new one. This is considered a Viva Aerobus Name Change and usually requires a fee plus any difference in the current ticket price.

If you are unsure which category your request falls into, calling +1-877-593-4887 can help clarify your options before you commit to any online modifications.

Viva Aerobus Name Change Rules You Must Know

Navigating the Viva Aerobus Name Change Policy requires adhering to specific timelines and fare rules. Here are the “Golden Rules” for 2026:

• The 2-Hour Rule: Most name corrections and changes must be completed at least 2 hours before the flight’s scheduled departure.
• One-Time Correction: Generally, you are allowed one free name correction (up to 3 characters) per booking. Subsequent corrections may incur a Viva Aerobus Name Change Fee.
• Fare Restrictions: If you booked using a “Zero” fare or a “Viva Fan” membership, name changes are often prohibited. Benefits for Viva Fan members are exclusive to the account holder and cannot be transferred.
• Check-in Status: If you have already checked in and downloaded your boarding pass, you must first “cancel” your check-in through the website or app before the system will allow you to edit passenger details.

Minor Name Corrections (Spelling Errors)

Typos happen to the best of us. If you notice a small error, such as a missing middle initial or a transposed letter, you can usually fix this online. The Viva Aerobus Name Change Policy allows for a free adjustment of up to three characters in the first or last name field. This also applies to correcting the date of birth, gender, or nationality if they were entered incorrectly during the initial purchase.

Legal Name Changes

If your name has legally changed since you booked the flight—perhaps due to marriage, divorce, or a court order—Viva Aerobus will accommodate you. Unlike a standard passenger transfer, a legal name change usually requires you to provide supporting documentation. You will likely need to email or upload a copy of your marriage certificate or legal decree. While these are often processed without the standard “change fee,” you should contact +1-877-593-4887 to ensure the documentation is verified before you head to the airport.

Complete Name Change to Another Person

Viva is unique among low-cost carriers because it offers a “Booking Transfer” option. This allows you to let someone else use your flight if you can no longer travel. However, this is the most expensive type of modification. You will be required to pay the Viva Aerobus Name Change Fee and, in many cases, the fare difference between what you originally paid and the current market price of the seat.

Viva Aerobus Name Change Fee

The cost of modifying your ticket is not fixed; it is dynamic. The Viva Aerobus Name Change Fee typically depends on:

• Timing: The closer you are to the departure date, the higher the fee may be.
• Route: International name changes often carry higher administrative costs than domestic Mexican flights.
• Fare Bundle: “Smart” fare holders may see discounted change fees compared to those on a “Light” fare.

On average, name change fees can range from $30 to $100 USD (or the equivalent in MXN). It is always cheaper to make these changes online through the “Manage My Booking” portal rather than at the airport counter or via the call center.

How to Change Name on Viva Aerobus Ticket?

Viva provides several channels for updating your information. Depending on your comfort level with technology, you can choose the method that suits you best.

Viva Aerobus Change Name Online

The fastest way to handle a name issue is through the official website or mobile app.

• Visit the Viva Aerobus website and go to the “My Booking” section.
• Enter your Reservation Code (PNR) and your Last Name.
• Navigate to the “Flexibility” menu and select “Modify Passengers.”
• Choose the passenger name you need to edit.
• If it’s a minor correction (under 3 characters), the system should reflect a $0 balance. For a full Viva Aerobus Change Name, the total fee will be displayed.
• Confirm the changes and pay any applicable fees.

Viva Aerobus Change Name via Customer Support

If you encounter errors online or have a complex legal name change, calling the support line is the best route. You can reach a representative at +1-877-593-4887. Be prepared to provide your booking reference and a clear explanation of the change. This method is highly recommended for international travelers who need to ensure their ticket matches their passport exactly.

Name Change at the Airport

While you can request a name change at the airport ticket counter, this is the most stressful and expensive option. You run the risk of the system being “locked” if it’s too close to departure (less than 2 hours). Furthermore, airport service fees are generally higher than online rates.

Viva Aerobus Change Name Based on Ticket Type

Viva’s fare structure is the backbone of its flexibility. Before attempting a change, check your confirmation email to see which “combo” you purchased:

The Viva Aerobus Name Change Policy is most restrictive for the “Zero” fare, which is designed for travelers who are 100% certain of their plans. If you bought a Zero fare and made a major name error, you might unfortunately have to buy a new ticket.

Viva Aerobus Name Change Policy for International Flights

For flights between Mexico and the USA, Colombia, or other international destinations, the stakes are higher. Airport security and immigration officials are strict; your ticket must match your passport exactly.

If you are an international traveler:

• Ensure middle names are included if they are on your passport.
• Check that your nationality and passport number are correct in the system.
• If you need a Viva Aerobus Name Change for an international segment, do it at least 24–48 hours in advance. International manifests are often sent to government agencies hours before takeoff, making last-minute changes difficult.

Important Documents Required for Viva Aerobus Name Change

To protect against fraud, Viva may ask for documentation, especially for significant changes:

• For Corrections: A government-issued photo ID (Voter ID, Driver’s License, or Passport).
• For Legal Changes: A marriage certificate, divorce decree, or legal name change certificate.
• For Transfers: Both the original passenger’s ID and the new passenger’s ID information.

If you are communicating with an agent at +1-877-593-4887, they will guide you on how to securely upload these documents to the Viva portal.

Viva Aerobus Name Change vs Flight Cancellation

Sometimes, changing a name isn’t the best financial move. If the Viva Aerobus Name Change Fee plus the fare difference is more than the cost of a new ticket, you might consider other options:

• The 24-Hour Rule: If you booked your flight within the last 24 hours, you can cancel for a full refund and rebook with the correct name.
• Viva Marketplace: Viva has a unique “Marketplace” where you can sell your ticket to someone else if you can’t travel. This is a great alternative to a standard name change if you want to recoup some of your costs.
• TUA Refund: If you decide not to travel and don’t change the name, you can still request a refund of the TUA (Airport Arrival Tax) up to 30 days after the flight date.

Common Mistakes to Avoid While Changing Name on Viva Aerobus

To ensure a smooth experience with the Viva Aerobus Name Change Policy, avoid these frequent pitfalls:

• Waiting until the last minute: Changes close to the 2-hour window often fail due to system sync issues.
• Ignoring the “3-Character” Limit: If you try to change “Robert” to “Bobert,” that’s 2 characters changed. But changing “Robert” to “Richard” is a full name change.
• Not checking the fare type: Many passengers on the “Zero” fare spend hours on the phone only to find out their ticket is non-changeable.
• Forgetting to re-download the boarding pass: Your old boarding pass with the wrong name is invalid. You must generate a new one after the change is confirmed.

For any specific questions regarding these mistakes or how to fix them, contact the support desk at +1-877-593-4887.

Conclusion

The Viva Aerobus Name Change Policy is one of the most progressive in the low-cost airline industry. By allowing minor corrections for free and offering a path for ticket transfers, Viva ensures that a simple mistake doesn’t have to mean a lost trip. Remember to act quickly—ideally as soon as you spot the error—and always check your fare type before starting the process. Whether you use the self-service online tools or call for professional help, getting your name right is the first step toward a stress-free flight.