Whether you are flying for the first time or are a seasoned traveler, it’s always advised to understand all the terms and conditions under Avianca Airlines refund policy to eliminate the hassle afterward. The airline offers every traveler the flexibility to cancel their tickets at any time and request a refund.
However, passengers must follow certain guidelines to avoid paying any unnecessary charges and get a 100% refund for their fare value. If you are new to the Avianca cancellations and refunds, then this guide is for you. Here’s everything you might be looking for about the airline’s refund policy. Let’s have a closer look.
What is Avianca Airlines’ Refund Policy?
Flying with Avianca Airlines and wondering about its ticket refund policy? Here’s a quick rundown of the important guidelines associated with the airline’s refund process. Scroll through all points carefully and get started.
- First of all, the airline offers a 24-hour refund policy to all passengers, irrespective of the fare type. In this, you can cancel your bookings within 24 hours of bookings and get a refund.
- Those canceling their tickets in 24 hours will get the refund in their original form of payment.
- Basic, Light, and Classic fares are non-refundable.
- All flight cancellations must be made at least 24 hours before the departure to avoid any hassle later on.
- Cancellations made within 24 hours of the departure will attract almost 20% of your total fare value as a penalty.
- The refund request guidelines also depend on your country of origin or destination. For example, if tickets are issued from any country with origin or destination Argentina, then all refund requests must be made within 10 days of the purchase.
- Passengers can make a refund request by filling out the refund form on the official website.
- The airline issues a refund to the original form of payment only. For example, credit card payments will be credited to the credit card itself.
- Avianca Airlines might take around 7 to 20 business days to offer a refund, based on the bank’s processing time and your payment method.
- If the airline cancels your flight, then you are eligible to get a 100% refund, irrespective of your fare type.
- For flights with origin or destination El Salvador, you may request a refund within 8 calendar days from the purchase.
- No refund will be issued if your trip or flight has already begun.
How to Make a Refund Request With Avianca Airlines?
So, have you reviewed the Avianca Airlines tickets refund policy? All set to get your money back? Continue scrolling the page and find out the process to make a refund request with Avianca Airlines. Let’s have a closer look.
Online Method
- Go to the Refunds page on the Avianca Airlines’ official website.
- Review the conditions and click the “Refund Request Form”.
- A new page will open on the screen where you can select whether you want to request a refund or check the refund status.
- Choose “Request a Refund” and proceed next.
- Now, you can fill out the refund request form with essential information, like your Reservation Number, Last Name, Payment Mode, Reimbursement option, and more.
- Click Continue to submit your form, and the airline will review your request accordingly.
Offline Method
- To request a refund for your flights booked with Life miles, you must contact the airline’s customer support number.
- Connect with the IVR menu.
- Select your language and listen to the commands carefully.
- Speak to the agent and share all the asked information with them.
- They will then look into the matter and complete your request accordingly.
Note: Please note that once your refund request is confirmed, it’s not possible to cancel the transaction. Also, when requesting a refund, all unused flight segments associated with it will be canceled, so proceed accordingly.
How Much is the Avianca Airlines Refund Fee?
Except for the first 24 hours of the purchase, passengers flying on Avianca Airlines must pay the additional service charges to get a refund. The service fee depends on several factors, including the route and the time left before the scheduled departure.
For example, if you are flying on Aviance with origin or destination Argentina, then you must pay 20% of the fare value or additional service fee when making refund request within 24 hours of the flight departure. For refund requests made more than 24 hours of flight departure will attract 10% of the fare as a penalty.
Summing Up
Avianca Airlines refund policy is solely introduced to make things easier for passengers, especially in case of last-minute hassles. So, if you no longer want to continue your Avianca itinerary, it’s better to make flight cancellations early and make a refund request to get your hard-earned money back. You can make a refund request either online or offline, depending on your convenience. You should avoid attaching sensitive documents or bank statements when filling out the refund form. Still, having doubts or no idea where to get started? Feel free to call our experts at FlyVia Trip and get immediate assistance for your issues.
