Does Philippine Airlines do Refunds?

Yes absolutely. Philippines Airlines offers refunds for eligible passengers. To get the refund, submit the refund request through PAL ticket offices and get your money back.

Does Philippine Airlines offer a 24-hour refund policy?

Yes, sure. Philippine Airlines offers a 24-hour refund policy in which all passengers are entitled to a 100% refund if they cancel the flight within 24 hours of booking.

How long does the airline take to process a refund?

The airline takes around 5 to 10 banking days to process a refund.

Will I get a refund if Philippine Airlines cancels my ticket?

Yes. If Philippine Airlines cancels your tickets or if your flight get delayed for 3 hours or more, then you are eligible to get a refund or free rebooking facility from the airline.

Does Philippine Airlines Offer a Refund Policy?

Philippine Airlines offers a flexible refund policy to ease passengers. It easily handles your last-minute changes and allows you to cancel your tickets for good in a few simple steps. With the Philippine Airlines refund policy, passengers can easily get their hard-earned money back if they decide to discontinue their journey.

Submit a refund request either online or through the Reservations desk and get all the details about the process instantly. Do you wish to know more about the airline’s refund policy? Continue scrolling the guide and learn every single aspect here, including the guidelines, process, and penalty. Let’s have a closer look.

What are the Terms and Conditions of Philippine Airlines Refund Policy?

Before you cancel your Philippine Airlines ticket, let’s outline the key terms and conditions of the refund policy here to avoid the hassle later on. Read these conditions thoroughly and get started.

First of all, the airline offers a 24-hour refund policy in which passengers are eligible for a refund if they cancel their bookings within 24 hours of the purchase.
The 24-hour refund policy is applicable to all fare types and routes. However, make sure that your tickets are booked at least seven days before the flight departure.
In this, the airline issues a refund to the original mode of payment.
Once the risk-free window passes, the refund eligibility of a ticket or its unused portion will be subject to the conditions of the ticket and PAL’s Conditions of Carriage.
Refunds will be requested via PAL’s website and PAL mobile app for reissued tickets, award tickets, bookings with split forms of payment, and bookings with unconfirmed flight status.
Involuntary refunds can only be processed through the contact center and ticket offices.
A non-refundable ticket can only be refunded for unused taxes in certain eligibility conditions.
The airline may take around 5 to 10 banking days to process a refund, as per the ticket refund policy of Philippine Airlines.
Refund penalties may apply if you opt for a refund after 24 hours of booking.

How to Submit a Refund Request With Philippine Airlines?

Now that you know the Philippine Airline refund policy, it’s time to outline the step-by-step instructions to submit a refund request with the airline. Passengers can easily make a refund request via the website or the PAL app in cases of voluntary refunds. Please connect with the airline’s contact center for involuntary refunds. Scroll down to find out the detailed description here.

Online Method

Navigate to the PAL’s official website. Alternatively, you can download the PAL mobile app on your smartphone to initiate the process.
Visit the PAL Help page and submit your refund request here.
Besides, you can navigate to the Manage Booking tab to cancel your flight and make a refund request.
Once done, you can track the request status and be patient, as it may take 5 to 10 banking days to complete the process.

Offline Method

If you have booked tickets via ticket offices or are proceeding with involuntary refunds, connect with the airline’s Reservations center to initiate the refund request.

Dial 1-800-I-FLY-PAL/ 1-800-435-9725 and connect to the IVR menu.
Select the language and follow the prompts to continue the process.
Speak to the live agent at PAL and share your itinerary details.
Take their assistance to submit the refund request.
The airline’s expert will then offer you a unique number so you can stay updated with the refund status.

How Much is the Philippine Airlines Refund Penalty?

According to the plane ticket refund policy of Philippine Airlines, passengers must pay the refund penalty to get their money back. The penalty depends on your route and fare type. Here’s a quick rundown of the penalties we know about the Philippine Airlines tickets so far. Let’s have a look.

Fare Brand	Economy Supersaver	Economy Saver	Economy Value	Economy Flex	Comfort Class	Business Value	Business Flex
Refund Per Sector	Non Refundable	PHP 2,300	PHP 2,000	Refundable without fees	PHP 1,000	PHP 1,200	Refundable without fees

Summing Up

That’s all about the Philippine Airlines refund policy. We hope our guide has helped you understand the detailed refund policy of the airline and how you can submit the refund request. The airline issues a refund as per your fare rule and flight route, so check these rules and penalties first and then proceed further to make a request. If you have booked tickets via third-party websites or agents, please consult them for refunds, as the airline won’t handle such requests. For more details, contact our experts at FlyVia Trip and get immediate assistance.

Philippine Airlines refund policy