Copa Airlines Refund Policy​

Understanding Copa Airlines Refund Policy beforehand is ideal to know your rights after flight cancellations. The airline generally issues refunds for eligible fares only; hence, be aware of all the terms and conditions in advance and cancel your Copa itinerary accordingly.

The airline allows passengers to cancel their tickets within 24 hours and get a full refund for their flight tickets. Here is everything you need to know about the airline’s refund policy, steps to make a refund request, and other guidelines. Scroll down to have a closer look.

What is Copa Airlines Refund Policy?

Here’s a quick rundown of the Copa Airlines ticket refund policy. Read all the conditions thoroughly to eliminate the surprises later on. Let’s have a closer look.

• Passengers can initiate a refund request online or via the contact center, depending on their convenience.
• If your Copa ticket is purchased directly via the official website, mobile app, airport, call center, or sales office, then it is necessary to find the refund request form.
• Passengers who purchased tickets through the agency must contact them for further refund requests.
• All passengers, irrespective of the fare type, are eligible for full refunds if they cancel their Copa Airlines tickets within 24 hours of the purchase.
• Paid additional services like business class upgrades, seats, and extra checked baggage are non-refundable.
• Depending on the country, some taxes and airport fees are non-refundable.
• Non-refundable Copa Airlines tickets can retain value for the future while they are valid.
• Copa Airline initiates your refund to the original method of payment only and in the same currency used to purchase the flight, as per the refund policy.

How to Make a Refund Request With Copa Airlines?

Now that you know about the Copa Airlines refund policy, it’s time to outline the step-by-step instructions to make a refund request. Passengers who have purchased tickets via any official medium, like the airline’s website, mobile app, sales office, and contact center, must fill out the refund request form first. Here’s how to do so.

• Go to the Refunds page on the Copa Airlines official website.
• Scroll down to enter the e-ticket number and last name.
• Access your trip info and navigate to the trip cancellation tab.
• There, you can follow the on-screen prompts to cancel your Copa Airlines itinerary.
• Once done, you’ll find the Copa Refund Request form.
• Enter the required information and make a refund request.
• Once done, the airline will send you a confirmation email regarding the refund process.
• Wait for a while until you get your money back.
• You can also check the refund status on the Copa Airlines official website.

How Much is the Copa Airlines Refund Fee?

Copa Airline charges additional fee from passengers who cancel their flights after 24 hours as per the refund policy. The refund fee depends on several factors, like the ticket type, route, and the time left before the flight departure.

While you can check the exact refund fee at the time of cancellation only, you can expect to pay somewhere between $75 and $300. Check the refund guidelines properly to avoid skipping extra charges.

How to Check Refund Status on Copa Airlines?

Here’s a quick rundown of the steps to check the refund status on Copa Airlines. Let’s have a look.

• Go to the official website and click the Refund option.
• Here, you can either make a refund request or check the status.
• Click “Check Refund Status,” and a new page will open.
• Enter the reservation number and surname.
• Click the “Find Request” option to track your refund info.

What are Copa Airlines’ Cancellation Rules?

Struggling with last-minute plan changes? Don’t worry, Copa Airlines Cancellation policy has you covered. Check out the major rules and guidelines of the airline’s cancellation policy and proceed accordingly.

• Copa Airlines allows passengers to cancel their tickets and offers a refund, depending on their fare type and route.
• If the passenger is denied boarding for any reason by Copa, then he or she is entitled to a full refund.
• Flight cancellations are allowed in case of a medical emergency. However, you submit the proof to validate your claim.
• Basic fares cannot be canceled after 24 hours of the booking window.
• Passengers can make a refund request if the flight is canceled by Copa Airlines or if it is delayed by 3 or more hours.
• You can cancel the flight through the booking channel only. If any third-party is involved, please contact them for cancellation.

Understanding the 24-hour Cancellation Policy of Copa Airlines

To ease passengers, Copa Airlines offers a 24-hour cancellation policy in which passengers are entitled to a full refund if they follow the 24-hour rule. Here’s what you need to know.

• According to Copa Airlines 24 24-hour cancellation policy, you can cancel your tickets within 24 hours of the booking and get a full refund.
• Make sure your flights are at least seven days away from departure.
• This policy is only applicable to bookings purchased on the official website.
• If your Copa Airlines Reservations have any paid additional services, then you’ll not be eligible for the automatic 24-hour cancellation policy.
• Passengers using the 24-hour cancellation policy will get refunds in their original form of payment.

How to Cancel Copa Airlines Flight Tickets?

Now that you are aware of the Copa Airlines cancellation policy, let’s find out different ways to cancel your flight tickets. Here’s how to do so.

Flight Booking Cancellation Online

• Go to the official website of Copa Airlines
• Click the My Trips tab on the homepage.
• Here, you can enter the Booking Code and Last Name.
• Click to search your flight info.
• Select the flight you want to cancel and click the Cancel Flight option.
• Follow the on-screen prompts to cancel your trip.
• Get an email confirmation regarding the flight cancellation.

Cancellation Through Calling

• Call the Copa Airlines customer support number.
• Follow the prompts to speak to the live agent.
• Share your booking details with them and get immediate guidance related to the flight cancellation.
• Once done, they’ll send you a confirmation email.

Measures as specified under the Copa Airlines Cancellation Policy

Here’s a quick rundown of terms and conditions mentioned under the airline’s cancellation policy, whether it’s passenger or airline-initiated. Let’s have a look.

• If Copa cancels your flight and the airline is at fault, then you are entitled to a full refund.
• If the flight is delayed by 3 or more hours, you can cancel the ticket free of cost and even make a refund request.
• Passengers are also eligible for a full refund if the airline denies boarding for any reason.
• Be mindful that delayed or canceled flight refunds will be issued only if the airline is at fault. If the delay or cancellation happens due to bad weather or heavy air traffic, the airline might not accept the refund request.

Copa Airlines Delayed Flight Compensation

Are your Copa Airlines flights delayed? Wondering if the airline offers compensation? Well, you are in luck as the airline handles flight delays and cancellations smartly and offers compensation depending on various factors. The compensation mainly depends on the flight length or distance and route. Here’s what you need to know.

• Up to EUR250 per person for flights under 1,500km
• Up to EUR 400 for internal EU flights over 1,500km and non-internal EU flights between 1,500 and 3,500km
• Around EUR 600 for non-internal EU flights over 3,500km

Summing Up

That’s all about the Copa Airlines refund policy. It is a passenger-friendly airline and thus understands the hassle of last-minute emergencies. So, if you have a change of heart or are stuck with sudden plan changes, simply cancel your Copa itinerary and request a refund. Make sure you are eligible for the airline’s refund process to avoid the fuss later on. Passengers can skip the fee or penalty by canceling their flights within 24 hours of the bookings. Don’t worry about refunds, as the airline will issue the amount to your original form of payment. Still having doubts? Get in touch with our experts at FlyVia Trip and fix your refund-related issues now.