Last-minute cancellations are tough, as they not only interrupt your itinerary and plans but also forfeit your entire fare value in some cases. But you don’t have to worry about your money as long as you are flying with Asiana Airlines. This air carrier is widely popular for its flexible cancellation and refund policy to ease flyers.
With Asiana Airlines refund policy, passengers can easily cancel their tickets and get a refund without putting in much effort. However, be mindful that refund rules may vary from one fare type to another or according to the place of purchase. Want to learn more? The guide compiles all the essential details about the airline’s refund policy and steps to make your claim. Scroll down to find out the information here.
What is the Asiana Airlines Refund Policy?
Before we jump into the process of claiming a refund, it’s mandatory to outline all the major guidelines of the refund policy of Asiana Airlines to avoid the last-minute fuss. Check out the details below and get started.
- The refund policy applies to all fare types, whether it’s refundable or non-refundable. Hence, passengers must check the details and cancel their tickets accordingly.
- The airline offers a 24-hour cancellation policy, according to which passengers are entitled to a 100% Asiana Airlines ticket refund if they cancel their tickets within 24 hours of the purchase, as per the policy.
- The time limit for requesting refunds for domestic flights is the same as the expiry date of the flight ticket.
- Passengers flying on international flights can request a refund up to 30 days after the expiry date of the flight ticket.
- When requesting a refund, the ticket holder must apply in person or contact the representative at the point of purchase with the necessary documents.
- For all unused tickets on international routes departing from Korea, a refund penalty is applied, depending on when the refund request is made.
- Refunds for cash purchase tickets will be made to the ticket holder’s account.
- You cannot get cash refunds for credit card purchases.
- The time takes to process a refund depends on the bank transfer process or credit card company’s cycle.
How to Make a Refund Request With Asiana Airlines?
Now that you know about the Asiana Airline refund policy, let’s outline the step-by-step instructions to make a refund request. Be mindful that you can request a refund from the point of purchase only. Those who have booked Asiana Airlines tickets from a third party must contact them to claim a refund.
Here’s how to do so
Online Method
- Go to the official site of Asiana Airlines.
- Click Book > Find My Trip > Booking Details.
- Enter your Confirmation Code and Last Name.
- Retrieve your bookings and click “Cancel Trip” to cancel your itinerary.
- Once done, request a refund and wait for a while until the airline approves it.
- Get a confirmation email regarding flight cancellation and refund.
Offline Method
- Contact the airline’s contact center.
- Listen to the IVR instructions and select your language.
- Speak to the live agent at Asiana Airlines.
- Share your booking details and ask for cancellation and refund.
- The agent will then check your eligibility for a refund and assist you through the process accordingly.
Does Asiana Airlines Have a Refund Penalty?
Yes. Whether it’s about the Asiana Airlines flight change or refund, the airline charges a penalty on selected routes, as per the policy. The penalty also depends on the fare class and several other factors, such as days left from the departure.
Passengers flying on flights departing from Korea can expect to pay a refund penalty between KRW 30,000 and KRW 450,000. The exact amount depends on the days left before the departure, the type of flight, and the fare type. For tickets with two or more different combined fares, different refund penalties will be applicable. Get ready to pay the penalty when making a refund request and get your money accordingly.
Summing Up
That’s all about the Asiana Airlines Refund Policy. Unlike other airlines, Asiana has tried to make cancellations and refunds easier for travelers so they can easily call off their journey without much hassle. You can get cash or credit card refunds, depending on your method of purchase. A refund penalty is applicable on selected routes and fare classes; hence, you must be aware of the same to avoid a last-minute surprise. For more details, you can connect with us at FlyViaTrip and get quick assistance.
